I have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, please email info@austinwood.shop. If your return is accepted, I’ll provide instructions on how and where to send your package. Items sent back to me without first requesting a return will not be accepted. 

RETURN LABELS
Return labels are only provided to the customer if the shop made a mistake (such as an incorrect or damaged item). If you wish to return an item for personal reasons, you are responsible for covering the return label costs.

DAMAGES AND ISSUES 
Please inspect your order upon reception and contact me immediately if the item is damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

EXCHANGES 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS 
I will notify you once I’ve received and inspected your return, and let you know if the refund is approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

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